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817.835.3100

FREQUENTLY ASKED QUESTIONS

Q:  How does Landry Designs work?
A: Landry Designs offers full-service, floor-to-ceiling residential and commercial interior decorating.  One of our professional designers will come to your home or office to discuss your project, which allows us to take into account your architecture, current lighting and any existing furnishings you'd like to keep. Each new client receives an initial complimentary consultation appointment prior to starting any designs. When selecting furnishings, you pay only for the items you select, as long as we are choosing from one of our many suppliers. We do offer additional services at an hourly rate, which may include: space planning, furniture placement, hanging your art and paint selection. When your order is ready we return with our team and complete the installation of your items. All you need to do is show up for the BIG REVEAL at the end! Our goal is to provide an easy, fun, collaborative decorating experience for busy people, with exceptional results. And with free design services from our award-winning team, many of our first-time customers ask, “Why have I been trying for so long to do this on my own?” Exactly.

Q:  How long have you been in business?
A: Landry Designs has been serving North Texas since 1997. Our team has won numerous awards including 34 International Dream Room Awards, and we have been published in national magazines and books 28 times.  We have also won the “Best Of Living Magazine’s Interior Designer of the Year” for several years running, voted on by local readers.

Q:  How can you offer free design services?
A: Landry Designs works as your own personal interior designer. We have thousands of samples from vendors all over the world at our disposal. We provide exciting options in furniture, area rugs and accessories, lighting, window and wall covering, upholstery,  bedding, outdoor furnishings and business interiors. We are able to offer free design services because of our ability to purchase items from our vendors at wholesale and sell at the manufacturer’s suggested retail, just like local stores. However, instead of going from store to store for all of these different products, Landry Designs is one-stop shopping. Your designer can help you pull the entire project together, saving you time and money.

Q:  Is there ever an hourly fee?
A: Landry Designs offers a complimentary consultation and free design services on selections from our multitude of vendors. We do offer additional consultation services at an hourly rate, which may include: space planning, paint selection, hanging your own wall art, and assisting with materials selections for remodeling projects.

Q:  What happens on my first appointment?
A: We cover a lot of information on this “Getting to Know You” appointment, including design ideas, priorities, and budget ranges, along with viewing "Before and Afters" in our portfolio to help get a sense of your style. Your designer will sit and visit with you for a few minutes to get to know you a bit and discuss your priorities. Next up is a quick tour of your spaces to give your designer a sense of the architecture, the layout, any existing pieces you may want to work into your design, as well as any future decorating plans. Looking through our portfolio together allows you to see examples of our work, and your designer can see what styles and colors you're drawn to. At the end of the appointment, we'll discuss a Master Plan, listing your priority projects first and then discussing your first project in depth. We'll also discuss budget ranges for your first project, and set our next appointment to start working on it together. If it’s a large project, we’ll take a retainer to start working on the designs. Now the fun begins!

Q:  Why does my spouse need to be involved if I’m the only one who cares about decorating in my home?
A:  Home decorating can involve many types of changes to the interior or exterior of the house. In our experience, we find that any adults using the priority spaces have their own views, either financially or aesthetically, on how the spaces should be altered. Having all interested parties participate from the beginning stage can save time and potential frustration when making important financial and design decisions. We understand how valuable time is, and if all adults who will be using the space can be there for at least your initial project, we find that all parties are comfortable with the process and satisfied with the end result. In addition, future projects tend to go more smoothly and efficiently.

Q:  How do I choose the pieces for my project?
A: At your initial consultation your designer will help you decide on a plan for your project, including a list of priorities and a desired budget range. Then your designer will work with you to select the best products for your project from thousands of samples of window treatments, furniture, flooring and accessories and will help you select everything based on your own lighting and with furnishings you'd like to keep. Your design professional will narrow down selections of each priority based on your style and budget and you will be able to choose your favorites, creating a truly customized room made just for you. Your professional will be checking availability while designing, and since availability and pricing can change daily, all of your priorities for that appointment will be selected, priced out, and ordered at the end of that appointment. Remember, you pay only for the items you select, as long as you are choosing from one of our many suppliers, and you receive all of those design services for free.

Q:  How do I determine a budget for my project?
A: Many people think that working with an interior designer is expensive. However, it doesn't have to be. When you work with Landry Designs, our initial design consultation is complimentary. This is when we help you determine your desired style, project priorities, and discuss average budget ranges for projects similar to yours, with many quality levels available. Whether you’re in your starter home looking for economical options, or you’re in your dream home and interested in luxury options, we have it all. Because we work with a wide variety of products, suppliers and price ranges, we can help you determine a budget range that is comfortable for you based on your priorities. Once we've established your budget, you can relax and know that all options we present will fit within your chosen budget for your project.

Q:  Is there a minimum or maximum project size?
A: We have a  simple design philosophy: We believe your space should express your tastes and support your lifestyle. And the whole process should be as easy and enjoyable as possible. From choosing paint colors or accessories to remodeling or redecorating your entire home or business, there is no project too large or too small. Just give us a call or click the BOOK ONLINE tab on our website to get started!

Q:  Why should I choose Landry Designs?
A: Are you tired of running all over town or searching online for all of the many components that make up a space, and then still not being in love with the results? We know how hard it can be for customers to pull everything together on their own. Our professional designers provide expert guidance on colors, materials, textures, finishes, furniture, floor plans and traffic paths to arrive at the perfect solution for you and your environment. We pride ourselves on offering one-stop shopping with complimentary design services from an award-winning team who listens, and works with you to create extraordinary designs. When Landry Designs arrives, so does the excitement of creating a space that's uniquely your own. We’ve been in business for over 20 years, and we’re proud of the reputation of innovative design and exceptional customer service that we’ve built through those years. Each of our design professionals has the experience, training and creativity to make us one of the most sought-after design firms in Texas. We do it all! From our initial design consultation to the final "Big Reveal" we help you through the entire process of redecorating your home. Our products are among the highest quality and best value in the decorating industry. You can take pride and have confidence in your purchases from Landry Designs because your satisfaction with our products and workmanship is guaranteed. We also have many customers who like to work on their projects in stages, according to their budget, and we’re happy to offer that service as well. We’re here to provide exceptional design services by trained professionals who know how to turn your dreams into reality, all at no additional charge. That’s the Landry Design difference.

Q:  Will my designer go shopping with me at local stores?
A: Landry Designs offers a huge array of products. For items we are unable to provide—such as constructional elements for remodeling projects such as sinks, bathtubs, etc.—we are happy to go shopping with you at an hourly consulting rate.

Q:  How can I be comfortable purchasing furniture without sitting on it?
A: This is one of the most common questions we are asked. Through our 20+ years in the business, we’ve developed a furniture selection system that we believe works very well for our customers. We begin our process by listening to you to create a design plan that suits your home, your needs, your design budget, and your lifestyle. We also look at any existing furniture with which you feel comfortable, and then can compare measurements, including seat depth and seat height, with the new furniture pieces we select.

We understand that you might feel apprehensive about spending money on something you are unable to sit on or see in person and, in some cases, customers feel more comfortable finding furniture on their own. However, many customers tell us that it can be very difficult to find the best pieces for their room without compromising style. It can be hard for customers to even narrow down what style and silhouette would look best. And then there’s the color selection; you may find a style you like, but it’s not in the color you had in mind. Or the size doesn’t look the same once you get it home. If you’ve ever purchased a sofa that’s even 2” too long, you know the pain and frustration of that! When customizing furniture for your space, many times we create a floor plan to choose the best sizes and shapes, and then together we choose the fabric and cushion style, design and finish, as well as great pillows to pull it all together.

Because our designers are professionally trained in furniture selection, helping you choose the perfect pieces is their specialty. Your furniture is such an important element of your design that we highly recommend doing it right the first time. Many of our customers tell us that, after the ease and convenience of our process, they will never shop for furniture again in the traditional way. In addition, we proudly stand behind our decorating projects and products.

Q:  I’ve waited a long time. Why isn’t my project ready yet?
A: Landry Designs has developed in-depth systems to efficiently handle every detail of your project. In the design industry we work alongside freight companies and supplier manufacturers that do their best to complete your order as quickly and error-free as possible. Unfortunately, shipments occasionally come in with damages or may be delayed due to unforeseen backorders. Your designer and team do their best to catch those issues before your delivery, but these occurrences may lengthen the project completion time. Once your order is started, your designer will give you an estimated time for completion, but please note that situations beyond our control may lengthen the delivery date. Your designer will keep you informed along the way. Please know that every person on our team strives to handle all your project details in the most efficient manner possible. We want to take care of everything and make sure the process is easy and fun for you all the way to your Big Reveal!

Q:  I work full-time. Do I have to take off work in order to work with an interior designer?
A: Our designers meet with busy working families regularly, so we understand how valuable your time is. We simply ask that all participating adults be present during the initial complimentary consultation and during the following design selection appointment. After that initial project is complete, we’ve found that designers and their clients can work with more comfortable and accommodating schedules. Our designers are dedicated to our customers, and love working with you to create amazing spaces! With that in mind, most of our full-time designers take appointments during normal business, daylight hours, to ensure the best results by incorporating the proper natural lighting into the design.

Q:  Do you help with remodel projects?
A: Yes, all of our designers at Landry Designs are able to assist with remodel projects. For any constructional elements that our vendors cannot provide (such as sinks, faucets, granite, paint, etc) we will happily work alongside a contractor of your choice for those selections at an hourly rate. If you do not have a contractor that you’d like to use for the labor, we are happy to refer you to contractors in your area.

Q:  Will you work with my contractor?
A: Yes, as long as it is agreeable to all parties involved, our designers will work with your contractor of choice.

Q:  What if I have challenges with the contractor to whom I was referred for my remodel project?
A:  Landry Designs does offer most of the products and installation for your interior and exterior “decorating” needs. However, we do not sell or provide the constructional aspects for remodeling projects. For those elements, your designer can refer you to high-quality contractors, or you are welcome to use any contractor with whom you feel comfortable. We understand that remodeling can be overwhelming in some cases, so if you would like for your designer to work alongside the contractor to help with choosing the construction elements of the remodel (such as sinks, faucets, granite, paint, etc.), we do offer those consulting services at an hourly rate.

Please note that during remodeling projects, unforeseen issues may arise which could raise costs, or lengthen the project completion time. Please review these possibilities with your contractor prior to beginning your project. As a precaution, it is recommended to leave room in your budget and time in your deadline for unexpected issues. Please also note that referred contractors are not part of Landry Designs and your designer cannot be responsible for third-party actions. We refer contractors to our customers as a courtesy, when requested.

Q:  Where are you located?

A:  Landry Designs serves customers throughout North Texas.

Q:  Can I request a rush on my project?
A: If you have an urgent time frame for your project, please inform your designer during your initial appointment, and we will do our best to accommodate you. We can request a rush with many vendors but, unfortunately, not all items can be expedited. Our designers and design assistants work alongside freight companies and supplier manufacturers that do their best to complete your orders without error and in a timely fashion and, regrettably, we have no control over freight damages or items becoming back-ordered. Your designer and design assistants do their best to get your items to you within the timeframe originally stated at purchase, and if there are unforeseen delays, to keep you updated. Just like you, we can hardly wait for your Big Reveal Day!

Q:  What if I order something and I don’t like it after it comes in?
A: After over 20 years as a leader in the home furnishings and interior decorating industry, we maintain an excellent reputation. Each of our design professionals has the experience, training and creativity to make us one of the area’s most prestigious design firms. Our design process helps to ensure that each customer will love their project because they help design it! Your designer will narrow down the best design solutions for you based on your style and budget, and then you choose your favorites. This way, when the project is complete, the space truly reflects your personality and lifestyle. We enjoy customizing each project based on your particular style. Given our vast range of suppliers and products, we order items specifically for each customer, and cannot carry all of our products in stock. On the rare occasion that a product is not satisfactory, defective items will be replaced at no cost to you, or exchanges may occur with possible restocking fees.

Q:  How do I care for my new area rug?
A: We are including some tips here that the rug industry has shared with our designers. Although we always stand behind our products and will replace defective merchandise, there are common issues inherent in rugs that are important for customers to know. The issues below are not considered defective, nor reasons for the product to be returned:

SHEDDING: All wool rugs will shed. Shedding will decrease over time, and with vacuuming, but can take many months to taper off. This is normal for wool rugs, and to be expected.

“SPROUTS”: Loose fibers are common in hand-made rugs. Clip these with scissors.

CREASES : These should disappear in a week or two. Try reverse rolling.

FADING: Rugs in direct sunlight will fade over time. Rotate your rug to help it fade evenly.

WEAR: Rotate rugs every 3-6 months due to traffic.

ODOR: Rugs recently removed from a bag may have odor. This should dissipate in a week or two.

To lengthen the life of your area rugs, we have listed some tips to help you take care of them properly:

 

VACUUMING

  • The most damaging effect on area rugs is vacuuming. Extra care must be taken when vacuuming your rug. High powered vacuums may pull threads out of the back of rugs and cause “sprouts”.  Examples of these may include the bagless Dyson and Oreck vacuum cleaners. If a vacuum can pick up a bowling ball, imagine what it can do to a rug!
    Solution: Use the handheld attachment to vacuum your rug.

  • The beater bar of your vacuum cleaner can pull fibers from the face of the rug and can also cause the face of your rug to fuzz.
    Solution: Turn the beater bar off on your vacuum, or if it cannot be turned off, raise to the highest level.

  • The serging on the edges of rugs is very sensitive to vacuuming. Running the vacuum over the edges will cause the serging to deteriorate and fibers will come loose around the edges.
    Solution: Carefully place your vacuum on the edge of the rug to vacuum it, with the beater bar turned off.

  • Any fringe on the ends of rugs can be ruined by all vacuums.
    Solution: Use the handheld attachment to clean fringe.

  • Tip:  Brooms and non-electric sweepers are a great, gentle way to clean your rug.

  • Tip:   Canister vacuums without beater bars are the most effective.

 

SPOT CLEANING

If you spill something on your rug, clean it immediately. Once the stain is set it becomes more difficult to clean. Never rub a spill as it forces the spill deeper into the rug. Blot with a clean white cloth. On wool rugs, use lukewarm water or a wool cleaning liquid to remove any residual stain. On synthetic rugs, use a stain remover.  Fantastic or 409 can be used to remove grease and stubborn stains. On natural fiber grass rugs, use lukewarm water to remove any residual stain. Always use clean water to remove any residual cleaner and dry towels to absorb any remaining moisture.

PROFESSIONAL CLEANING

Always use a professional area rug cleaning expert. Some carpet cleaning companies also clean area rugs, which is typically done at an offsite location. Cleaning a handmade rug is different than cleaning wall-to-wall carpet. Inspect the rug with the cleaning professional before it is cleaned. Get a signed receipt and guarantee of work before the work is done.

 

EXTEND THE LIFE OF YOUR RUG

We recommend a rug pad underneath every area rug. A rug pad extends the life of your rug as it absorbs wear and tear from the friction between the floor and the rug. Rug pads also help avoid accidents from slipping on moving rugs and tripping on turned-up edges. In addition, they provide extra cushion on hard surfaces for more comfort.

 

SPECIFIC CLEANING GUIDELINES

 

SYNTHETIC RUG FIBERS: OLEFIN/POLYPROPYLENE/NYLON:

1. With a dry cotton towel or white paper towel, blot stain as much as possible.

2. Scrape off any food or debris with a dull instrument.

3. Mix a very small amount of dish soap with a cup of cold water.

4. Blot area with dry towel.

5. Fantastic and 409 can be used to remove grease and stubborn stains.

 

WOOL RUGS:

1. With a dry cotton towel or white paper towel, blot stain as much as possible.

2. Scrape off any food or debris with a dull instrument.

3. Mix a very small amount of dish soap with a cup of cold water.

4. With clean sponge and soap mix, gently remove remainder of stain. Avoid using excessive water.

5. Blot area with dry towel.

6. Avoid excessive heat or agitation. We recommend using a professional rug cleaner on an annual basis. Wool rugs are more prone to bleeding and staining than their synthetic counterparts, thus requiring extra-prompt and careful cleaning.

 

INDOOR/OUTDOOR RUGS:

1. With a dry cotton towel or white paper towel, blot stain as much as possible.

2. Scrape off any food or debris with a dull instrument.

3. Mix a very small amount of dish soap with a cup of cold water.

4. With clean sponge and soap mix, remove remainder of stain.

5. Allow area to dry.

6. For all-over cleaning, spray with mixture of soap and water and rinse with a garden hose.

 

NATURAL FIBER RUGS: JUTE/HEMP/COIR/SISAL

1. Natural fiber rugs have an inherent quality of having loose fibers and knots. Regularly vacuum the rug on a low-power setting. Vacuum the rug from different angles.

2. If you see any loose threads on the face, they should be trimmed with household scissors. Do not pull the threads on the face to avoid unraveling or damage to the rug.

3. Spills should be blotted with a clean white cloth to absorb as much of the spill as possible. Work from the outer edges of the spill towards the center. Gently blot small amounts and rotate cloth to avoid saturation. If applying cleaning solvents, test on a small area first. For stubborn stains use a professional cleaning service that specializes in wool rugs. Do not dry clean. Strong cleaning chemicals may damage or fade the rug.

 

SHAG RUGS:

1. Spray-extraction vacuums, with the use of wool approved products, can be used.

2. Shedding is a normal feature in a wool product and decreases over a period of time. Do not pull the yarn out as this may result in damage to the rug. Trim any loose threads with household scissors.

3. Canister vacuums without a beater bar are most effective in cleaning shag rugs. Vacuums with beater bars and brushes, or those that are set too low, may abrade the face of the rug.